Privacy Policy

Effective Date: 21, Aug 2024

Nikoq Technology Pvt. Ltd. (“we,” “us,” “our,” or “Nikoq Technology”) values the privacy of our clients, users, and visitors and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any other way. By accessing our website or using our services, you agree to the practices described in this policy.

1. Introduction

At Nikoq Technology, we understand that your privacy is important, and we are committed to ensuring that your personal information is protected. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal information. It also describes your rights with respect to your personal information and how you can exercise those rights.

This policy applies to all users of our website, mobile applications, and services, as well as to any other interactions you may have with us. We encourage you to read this Privacy Policy carefully to understand our practices and your rights.

2. Information We Collect

We may collect various types of information from and about you, including:

a. Personal Information

Personal information is any information that can be used to identify you. This may include, but is not limited to, the following:

Contact Information: Such as your name, email address, phone number, and postal address.
Employment Information: Such as your job title, employer, and professional background.
Account Information: Such as your username, password, and other credentials for accessing our services.
Payment Information: Such as your credit card number, billing address, and payment history.

b. Technical and Usage Information

We may collect information about your device, browser, and how you interact with our website and services. This may include:

IP Address: We may collect your IP address, which is a unique identifier for your device on the Internet.
Browser Information: Such as the type of browser you use, browser settings, and browser language.
Device Information: Such as the type of device you use, operating system, and device settings.
Usage Data: Such as the pages you visit on our website, the time spent on each page, and your interaction with our content.

c. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior and preferences. Cookies are small text files that are stored on your device when you visit a website. They help us improve our website and provide you with a better user experience.

Types of Cookies: We may use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).
Purpose of Cookies: We use cookies for various purposes, such as remembering your preferences, analyzing website traffic, and personalizing content.

d. Information from Third Parties

We may receive information about you from third-party sources, such as business partners, service providers, and publicly available databases. This information may include your contact details, demographic information, and professional background.

3. How We Use Your Information

We use the information we collect for a variety of purposes, including:

a. To Provide and Improve Our Services

We use your personal information to provide you with the products and services you request, to manage your account, and to communicate with you. This includes:

Account Management: Creating and managing your account, processing your orders, and providing customer support.
Service Delivery: Providing the IT services you have requested, including software development, system integration, and technical support.
Improvement and Development: Analyzing usage data to improve our services, develop new products, and enhance the user experience.

b. To Communicate with You

We may use your contact information to communicate with you about our products and services, respond to your inquiries, and provide you with updates. This includes:

Marketing Communications: Sending you promotional materials, newsletters, and information about special offers and events. You can opt out of marketing communications at any time.
Transactional Communications: Sending you confirmations, invoices, and other communications related to your transactions with us.
Customer Support: Responding to your inquiries, resolving issues, and providing technical support.

c. To Analyze and Improve Our Website

We use cookies and other tracking technologies to analyze how users interact with our website, identify trends, and make improvements. This includes:

Website Analytics: Analyzing website traffic, user behavior, and engagement to improve the design and functionality of our website.
Personalization: Customizing the content and layout of our website based on your preferences and browsing history.

d. To Comply with Legal Obligations

We may use and disclose your personal information to comply with applicable laws, regulations, and legal processes. This includes:

Legal Compliance: Complying with legal obligations, such as tax reporting, data protection regulations, and court orders.
Fraud Prevention: Detecting, preventing, and responding to fraud, security breaches, and other illegal activities.

e. To Protect Our Rights and Interests

We may use your information to protect our rights, property, and interests, as well as the rights, property, and interests of others. This includes:

Legal Defense: Defending ourselves against legal claims and disputes.
Risk Management: Managing and mitigating risks, including conducting audits and assessments.

4. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

a. Service Providers

We may share your information with third-party service providers who perform services on our behalf. These service providers may include:

Payment Processors: Companies that process payments on our behalf.
Data Storage Providers: Companies that provide data storage and hosting services.
Marketing Partners: Companies that assist with marketing campaigns and communications.
IT Support Providers: Companies that provide technical support and maintenance services.

b. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, we may transfer your information to the acquiring entity. This includes:

Corporate Transactions: Sharing your information as part of a merger, acquisition, or sale of assets.
Due Diligence: Disclosing your information during the due diligence process to potential buyers or partners.

c. Legal Disclosures

We may disclose your information to third parties if required to do so by law or if we believe that such action is necessary to:

Comply with Legal Obligations: Comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.
Protect Rights and Safety: Protect the rights, property, or safety of Nikoq Technology, our clients, or others.

d. With Your Consent

We may share your information with third parties if you have provided your consent for us to do so. This includes:

Marketing Partnerships: Sharing your information with third-party marketing partners if you have opted in to receive marketing communications from them.

5. Data Security

We are committed to protecting the security of your personal information and have implemented appropriate technical and organizational measures to safeguard your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

a. Security Measures

Our security measures include:

Encryption: We use encryption technologies to protect sensitive data during transmission.
Access Controls: We restrict access to your personal information to authorized personnel only.
Data Anonymization: Where possible, we anonymize or pseudonymize personal data to reduce the risk of identification.
Security Audits: We regularly review and update our security practices to address new threats and vulnerabilities.

b. Data Breach Response

In the event of a data breach, we will take prompt action to mitigate the impact and notify affected individuals as required by law. Our data breach response plan includes:

Investigation: Conducting a thorough investigation to determine the cause and scope of the breach.
Notification: Notifying affected individuals and regulatory authorities as required by law.
Remediation: Implementing measures to prevent future breaches and mitigate any harm caused by the breach.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

a. Right to Access

You have the right to request access to the personal information we hold about you. This includes:

Confirmation: Confirming whether we process your personal data.
Data Copy: Requesting a copy of your personal data in a commonly used format.

b. Right to Rectification

You have the right to request that we correct any inaccuracies in your personal information. This includes:

Updating Information: Requesting that we update or correct your contact details, payment information, or other personal data.

c. Right to Erasure

You have the right to request that we delete your personal information, subject to certain conditions. This includes:

Account Deletion: Requesting the deletion of your account and associated data.
Data Removal: Requesting the removal of specific personal data from our records.

d. Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances. This includes:

Processing Limitations: Requesting that we limit the processing of your personal data to specific purposes or activities.

e. Right to Data Portability

You have the right to request the transfer of your personal information to another organization or directly to you. This includes:

Data Transfer: Requesting that we provide your personal data in a structured, commonly used, and machine-readable format.

f. Right to Object

You have the right to object to the processing of your personal information in certain circumstances. This includes:

Marketing Objections: Objecting to the use of your personal data for direct marketing purposes.
Processing Objections: Objecting to the processing of your personal data based on our legitimate interests.

g. Right to Withdraw Consent

If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. This includes:

Consent Withdrawal: Requesting that we cease processing your personal data based on your consent.

h. Right to Lodge a Complaint

You have the right to lodge a complaint with a data protection authority if you believe that your rights have been violated. This includes:

Regulatory Complaint: Filing a complaint with the relevant data protection authority in your jurisdiction.

7. International Data Transfers

Nikoq Technology is headquartered in [Insert Country], and your personal information may be transferred to, stored, and processed in a country other than your own. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

a. Data Transfer Mechanisms

When transferring personal data internationally, we rely on appropriate data transfer mechanisms, such as:

Standard Contractual Clauses (SCCs): We use SCCs to ensure that personal data transferred outside the European Economic Area (EEA) is protected in accordance with EU data protection laws.
Privacy Shield: For transfers to the United States, we may rely on the Privacy Shield framework or other approved data transfer mechanisms.

b. Data Protection Safeguards

We implement safeguards to protect your personal data when it is transferred internationally, including:

Data Minimization: Limiting the transfer of personal data to only what is necessary for the purpose of the transfer.
Third-Party Agreements: Ensuring that third parties receiving your data have appropriate data protection measures in place.

8. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by law. The retention periods vary depending on the type of data and the purpose of its processing.

a. Retention Criteria

Our criteria for determining the retention periods include:

Legal Requirements: Retaining data for the duration required by applicable laws and regulations.
Contractual Obligations: Retaining data for the duration of our contractual relationship with you.
Business Needs: Retaining data as necessary to support our business operations and services.

b. Data Deletion

When the retention period expires, we will securely delete, anonymize, or de-identify your personal information, ensuring that it can no longer be linked to you.

9. Children’s Privacy

Our services are not intended for use by children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible.

a. Parental Consent

If we learn that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to delete that information from our records.

b. Reporting Child Data

If you believe that we may have collected personal information from a child under 16, please contact us immediately at [Insert Contact Information] so that we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we update this policy, we will revise the “Effective Date” at the top of this page and notify you of any significant changes through appropriate means.

a. Policy Updates

We encourage you to review this Privacy Policy periodically to stay informed about our data protection practices. Your continued use of our website and services after any updates to this policy constitutes your acceptance of the revised terms.

b. Notifications

If we make any material changes to this Privacy Policy, we will provide notice through our website or other means, such as email, to ensure that you are aware of the changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:

Nikoq Technology Pvt. Ltd.
44 Torrance Woods
Brampton, Ontario
L6Y 2V1
Email: [email protected]

We are committed to addressing your inquiries and concerns promptly and transparently.

Last Updated: 21, Aug 2024

This Privacy Policy is subject to change, and we encourage you to review it periodically. By continuing to use our website or services, you acknowledge and agree to the terms of this Privacy Policy.